Frequently Asked Questions

Can I ship coffee to someone else?
Is there a minimum order size?
What is Fair Trade Coffee?
What is Coffee Industry Board Certified coffee?
What are the best preparation methods?
What are coffee beans?
What is a peaberry?
What is the difference between dry processing and wet processing?
What is the difference between the different varieties of coffee plants?
Can I roast coffee at home?
How is my order delivered?
What if something I order isn’t in stock?
How do I store coffee?
What happens after I place my order?
What if I have a problem with my order?
How much is shipping?
What are the methods of payment?
Is it safe to use my credit card?
Do you ship internationally? What is the process?
How does the coffee club work?

Can I ship coffee to someone else?

Yes; our checkout feature provides this option.

Is there a minimum order size?

No.

What is Fair Trade Coffee?

The principles of Fair Trade empower coffee farmers and farm workers to lift themselves out of poverty by investing in their farms and communities, protecting the environment, and developing the business skills necessary to compete in the global marketplace. These principles include among others, a guaranteed minimum fair price for their coffee, fair labor conditions, and direct trade relationships, where importers purchase from Fair Trade producer groups, thereby eliminating unnecessary middlemen and empowering farmers to develop necessary business acumen.

What is Coffee Industry Board Certified coffee?

MIRE Enterprises LLC d/b/a Reggie’s Roast is one of a few licensed USA importers of Jamaica Blue Mountain coffee. All of our coffee is certified by the Coffee Industry Board of Jamaica lending authenticity to the product. Jamaica Blue Mountain coffee is distinguishable as it is the only type that is imported in wooden barrels. I copy of a recent certificate is here.

What are the best preparation methods?

We recommend that you purchase freshly roasted whole bean coffee packaged in nitrogen flushed vacuum-sealed bags with one-way valves. Grind your coffee beans immediately prior to brewing and consume your coffee within two to four weeks after being roasted.

What are coffee beans?

In essence, the red coffee "cherry" is a fruit, which has to be converted into the commodity that is called the coffee bean. Coffee beans are the seeds of the coffee cherry, with each cherry containing two seeds.

What is a peaberry?

The normal development of the coffee cherry creates two seeds (beans) that grow with their flat sides facing each other. Infrequently (about 3% in the case of Jamaica Blue Mountain Coffee), one seed fails to thrive and a single, round bean fills the available space. Often sorted out and sold separately, these single beans are known as "peaberries". This bean produces a more concentrated flavor and the Jamaica Blue Mountain Peaberry is the choice of the "Coffee Connoisseur".

What is the difference between dry processing and wet processing?

This refers to how the pulp is removed from the bean. Dry processing is the oldest method of processing coffee where cherries are washed and then spread out on drying racks to dry in the sun for several weeks, or alternatively, are dried by machine. Wet processed beans have their outer skins removed by machine processing, then the fruit with the exposed pulp is allowed to ferment in tanks where bacteria and naturally occurring enzymes consume the pulp. The beans are then washed and dried, also either by sun or machine, and the dried beans are then milled to remove the remaining layers.

What is the difference between the different varieties of coffee plants?

All coffee beans come from plants in the genus Coffea. Within this genus are many species of plants; however, only two are of commercial importance, i.e., Coffea arabica, and Coffea canephora, the latter more commonly called robusta. Arabicas are considered the more flavorful, with lower content and is usually grown in higher elevations primarily in mountainous terrains with appropriate shading. Robustas are grown on vast plains and have higher caffeine content.

Can I roast coffee at home?

Home roasting is an excellent option if you do not have access to freshly roasted beans. Even with basic experience, you can get better quality coffee than the stale beans you've grown used to; many new home roasters are amazed at the quality of their coffee even after one or two roasts Coffee stales quickly; overall, you want beans that were roasted anywhere from one day to about a week and a half later—two weeks if whole beans and stored properly. At this time, we do not offer unroasted beans.

How is my order delivered?

Reggie’s Roast uses the US Postal Service or UPS as their preferred carriers. However, we reserve the right to change the shipping to a higher class or faster service of shipping at our discretion. This includes upgrading from US Postal Service shipping to UPS shipping for purposes of tracking, insurance, and delivery confirmation. Please see our "Shipping Rates & Options" for further information and estimated shipping time in transit.

What if something I order isn’t in stock?

Being a farmer and broker of Jamaica Blue Mountain coffee affords us excellent relationships with premium coffee brokers. In an effort to provide the discerning coffee public with the expected quality service, we constantly update our site with any changes.

How do I store coffee?

Storage of roasted coffee is best done in airtight containers in a cool and dark location. Grind your coffee beans immediately prior to brewing and consume your coffee within two to four weeks after being roasted.

What happens after I place my order?

At Reggie’s Roast, we pride ourselves on providing the freshest coffee available - period! Upon receipt of your order, we start roasting!  We do so in small batches (maximum 25lbs) on our San Franciscan roaster to guarantee freshness, as well as to preserve the quality and integrity of the world’s most beloved coffee! Our expected turnaround time from order receipt to ship date is 48-72 hours.

What if I have a problem with my order?

Please contact our friendly Reggie’s Roast customer service personnel, who will be more than happy to work with you towards an amicable resolution!

How much is shipping?

Visist our shipping options page for details on the shipping times and costs.

What are the methods of payment?

All major credit cards are accepted.

Is it safe to use my credit card?

ReggiesRoast.com's servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Netscape, FireFox, Mosaic, AOL's browser and all other w3c compliant browsers so that only ReggiesRoast.com can read a buyer's personal information when a connection is secure.

Do you ship internationally? What is the process?

Please contact us directly so we can provide the best shipping method and price for your international order.

How does the coffee club work?

Reggie’s Roast Coffee Club provides the member with 16oz of "Absolutely the Best Coffee in the World" delivered to their doorstep each month for the duration of the subscription. You will be sent a reminder 30 days prior to expiration, at which time we will ask that you let us know whether you wish to renew.